Previously, I had complained to Charles & Keith about this pair of heels which I’d bought. You can read about it and view the photos in the PRECIOUS BLOG ENTRY. I thought it was my imagination till I went to measure the straps at the side. There was a discrepancy! One side had longer straps then the other.
Though, yes, I must applaud their customer service team for the swift action taken to reply my queries and allowing an exchange. However, I am upset that a mistake had happened without anyone noticing.
It turns out that the ENTIRE batch had a problem! I believe I am not the first shopper to have purchased this design – CK1-60360400. And all 3 colors for this design are affected, please check your heels if you had bought the same design as me.
It’s really such a disappointment cause I really like this design a lot.
Check out the email from their CS:
Seems like they only found out about the entire defective batch after I mentioned that I wanted to exchange the defective heels for a brand new pair that didn’t have any issues.
I don’t know what to say about this… truly disappointed. They will be refunding me the $$$ though. My search for pretty faux snakeskin heels is on again!