Last Sunday, the BF & I went to Ichiban Sushi at Changi City Point cos I was craving for Japanese and I don’t remember ever trying out Ichiban before.
Piss Factor #1
We got to the main entrance at about 6.30pm and there were maybe 3 couples infront of us. The restaurant was about 80% full but it still took us a good 30 minutes to get a seat cos the wait staff ignored the queue.
Piss Factor #2
We were given the table nearest to their kitchen. Please take note: DO NOT EVER ACCEPT THIS TABLE. I think it’s understood that the traffic there would be pretty much rush hour. That is perfectly alright with me. But it is not okay when employees scream into your ear everything single bloody time they enter or exit the kitchen. By scream, I mean scream. I had a massive headache after 15 minutes. It’s very unprofessional of a restaurant when staff shout at each other across the room.
Piss Factor #3
BF ordered beef teriyaki while I got the cha soba. His food came in 15 minutes. It looked and smelled really really really good! My tummy was growling away and I couldn’t wait for my icy cold noodles to arrive! I waited, and waited, and waited, and waited, and waited. I saw trays of cha soba go out to other hungry people =(
And so I waited some more. I WAITED FOR AN HOUR FOR A CHA SOBA. In case you don’t know what this is, here’s a picture:
All cha soba is made from is noodles, some ice, and a dipping sauce. It DOES NOT take 1 hour to prepare. My BF had already finished his meal a long time ago and was fidgeting around. Even though I was starving, I decided to cancel my order cos it didn’t make any sense to sit there and hear people screaming. I was still okay at this point since it’s a Sunday, and I am usually quite nice and passive cos I don’t sleep much on Saturday nights =p
The next thing that happened really pissed me off. They had the cheek to immediately bring out a serving of cha soba from the kitchen! The flow went like this: I flagged down a waitress to say that I wanna cancel my order, she said okay and went straight into the kitchen beside us to bring it out and say “but madam, it is already prepared”. It obviously wasn’t a fresh order since the ice had already melted. If it was ready, why wasn’t I served eons ago? I refused to accept the noodles and very adamantly told them that I WANT TO CANCEL. The waitress then launched into a broken tape recording of “madam, I’m sorry, I’m really sorry.” Repeat that sentence about 20 times. That was exactly what she did.
Piss Factor #4
Went to the cashier to pay for my BF’s meal. There were only 2 customers ahead of us. We waited for 30 minutes to pay. Why? The person who was manning the cashier LEFT her station to go clean tables and attend to the queue snaking in.
This will be the first and the last time that I will ever go to any Ichiban Sushi. Their service standard is so ridiculously bad that even the harassed old aunties at MacDonalds far outshine them. Consider yourselves warned.